Privacy Policy

 This Privacy Policy describes how CleanHome24.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

Contact

 

 

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@CleanHome24.com or by mail using the details provided below: 

 

 

CleanHome24 (Woodfalls), BAILEY, ELDRIDGE GARDENS, ROMSEY SO51 7RT, United Kingdom

 

 

Collecting Personal Information

 

 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

 

* Device information

 

 

* Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.

 

 

* Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

 

 

* Disclosure for a business purpose: shared with our processor Namecheap.

 

 

* Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 

 

 

* Order information

 

 

* Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

 

* Source of collection: collected from you.

 

 

* Disclosure for a business purpose: shared with our processor Namecheap 

 

 

* Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

 

 

* Customer support information

 

 

* Purpose of collection: to provide customer support.

 

 

* Source of collection: collected from you

 

 

* Disclosure for a business purpose: To enable delivery of products purchased from our site

 

 

* Personal Information collected: To enable correct fitting or other appropriate data

 

 

 

 

 

Sharing Personal Information

 

 

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

 

 

* We use Namecheap to power our online store. You can read more about how Namecheap uses your Personal Information here: https://www.Namecheap.com/legal/privacy.

 

 

* We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

 

Behavioural Advertising

 

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

 

 

* We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

 

* We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

 

 

* We use Namecheap Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Namecheap merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Namecheap Audiences, through which other Namecheap merchants may make offers you may be interested in.

 

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

 

You can opt out of targeted advertising by:

 

 

FACEBOOK - https://www.facebook.com/settings/?tab=ads

 

 

GOOGLE - https://www.google.com/settings/ads/anonymous

 

 

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

 

 

Using Personal Information

 

 

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

 

 

 

 

Lawful basis

 

 

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

 

 

* Your consent;

 

 

* The performance of the contract between you and the Site;

 

 

* Compliance with our legal obligations;

 

 

* To protect your vital interests;

 

 

* To perform a task carried out in the public interest;

 

 

* For our legitimate interests, which do not override your fundamental rights and freedoms.

 

 

Retention

 

 

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

 

Automatic decision-making

 

 

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

 

 

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

 

 

Our processor Namecheap uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

 

 

Services that include elements of automated decision-making include:

 

 

* Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

 

 

* Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

 

 

Selling Personal Information

 

 

We do not sell your personal information

 

 

 

 

 

Your rights

 

 

GDPR

 

 

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.   

 

 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Namecheap’s GDPR Whitepaper: https://help.Namecheap.com/en/manual/your-account/privacy/GDPR.